Date of Last Update: Friday 23rd January 2026

1.RETURNS

JACOBS via FORDJACOBS.COM do not offer returns on any products or items purchased on the FORDJACOBS.COM website or in a FORD JACOBS or JACOBS store according to the Returns & Refund Policies and Procedures on FORDJACOBS.COM and in store.

2.REFUNDS

JACOBS on FORDJACOBS.COM do not offer refunds.

3.EXCHANGES

At this present time FORDJACOBS.COM do not offer exchanges on any products, and all brand new items purchased on the FORDJACOBS.COM website or in store cannot be exchanged according to the Exchanges Procedure at FORDJACOBS.COM.

4.FAULTY ITEMS

If an item purchased from JACOBS through the FORDJACOBS.COM website for any reason is Faulty or Damaged please notify us utilising the presented methods via our Contact Us Page on the same day of purchase. Providing order information and aspects of faults or damages, So we can provide an urgent resolve and resolution to outlined, faults or damages.

5.CANCELLATIONS

JACOBS via FORDJACOBS.COM do not offer cancellations on any in store products or purchases made via the FORDJACOBS.COM website.

6.PURCHASES THROUGH PARTNERED RETAIL LOCATIONS

If you have made your purchase through a partnered retail location, such as any other retailer or department store, all returns will need to be made in accordance with the returns and cancellation policy of the relevant retailer and should not be returned directly to us. The same as if you purchased products through the FORDJACOBS.COM website. You must stay in accordance to the outlined policy and procedures of our web channel and stores, and not any other policy or procedures of any other partnered retail location.